Anita Bracken

Healthcare runs on conversations. A prescription refill, an appointment reminder, a benefits question. Millions of these conversations happen every day, and the overwhelming majority are exactly what they appear to be: routine, administrative, and done in a few minutes. But not all of them. A patient asking about a refill might mention they took the...

There’s a pervasive yet factually inaccurate assumption that comes up frequently in our conversations about AI agents and elderly patient populations: That older adults resist new technology, struggle with hearing, and expect human contact – and so are unlikely to engage with AI. In reality, the opposite is true. For many older patients, voice AI...