Solutions for healthcare providers
Infinitus automates benefit verification, prior authorization, and prescription savings calls to providers and PBMs on behalf of healthcare providers.
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The first and only solution to fully automate complex calls in healthcare.
We make calls with our AI agent so you don’t have to. Collect upwards of 150 data points per call with super human accuracy.
Benefit verification
Automate benefit verification calls to payors to keep schedules intact, ensure a smooth patient experience and create the foundation for payment. Collect data such as:
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Prior authorization
Understand which treatments require Prior Authorization and if those documents are active and on file. Get up-to-date information on Prior Authorization status and reduce claims denials by payors. Collect data such as:
Prescription follow-up
Understaffed pharmacies can’t afford for their technicians and pharmacists to be tied up on the phone. Automate prescription follow-up from one pharmacy location to another without stopping and using a phone or fax machine and confirm requests received.
THE INFINITUS CONVERSATIONAL AI PLATFORM
How it works:
A CALL FLOW FOR EVERY PROGRAM
Infinitus has created several standardized call flows that have worked for dozens of therapies and hundreds of medications, procedures, and tests. We will work with your team to ensure that one of our standardized offerings aligns with your operating procedures and needs.
Our customer portal and easy-to-use APIs make delegating and monitoring call task workflows effortless.
Task API allows you to request calls be made by our system on your behalf (e.g. Benefits verification).
Payor API returns a list of all payers supported (e.g. United Healthcare).
Reduce pre-call research and post call data entry with native integration to most popular EMR systems.
Our AI agent selects the appropriate prompts to get to the right representative. She doesn’t mind waiting until the live agent picks up the phone.
The Infinitus AI agent credentials in as needed for given call type prepared with pertinent information such as patient, provider and practice info.
Instead of asking the same list of questions per call, our AI agent focuses on the subset that really matters, adjusting based on live agent answers.
Our AI agent will push back on an agent when provided incorrect information based on Infinitus intelligence.
A team of operators are standing by to intercept calls where manual intervention is needed.
Import tasks, monitor status, listen to call recordings, manage access control, billing and more in the Infinitus Portal
Benefit from our 200+ payor ecosystem and integrations with top EDI clearinghouses.
Hundreds of experts labeling call data for model training. With human-in-the-loop feedback, we reinforce accurate answers and flag those needed for further review.
BENEFITS
Adjust to spikes in volume and manage fluctuations without changing headcount. Confidently scale operations quickly to reach top line growth targets.
Infinitus’ unique technology allows us to maintain the highest data accuracy standards. In addition to continuously learning from millions of calls our AI agent has made, our software utilizes data from several digital sources to ensure the outputs we return to customers are reliable and up-to-date.
Reduce patient time to therapy while also freeing up your team to have more time for patient care. Infinitus customers launch programs in weeks, not months or years.
Enterprise grade security, compliance and availability.
“Infinitus has helped us to support 50% more patients at current staff levels by freeing up tens of thousands of hours per week. Our existing staff is able to spend more time with patients and is seeing significant productivity gains in their back office processes. The fact that we could launch something like this in less than 30 days is an anomaly in healthcare.”
Sini Abraham
Sr. VP, Client Services + OperationsMercalis (formerly TrialCard)
Join 80,000 providers creating more time for patients and changing the US healthcare system as we know it.